Does anyone have any ideas for a more strict remote desktop system?
I am looking for a more security-based remote desktop protocol or application. We had a caller talk to one of our employees and tried to convince them to go to fastsupport.com to takeover their...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
You could purchase Teamviewer and give your vendor a license for it.
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
What about having the vendor set up "Unattended Support" I believe it gives the user 30 seconds to accept or deny the request, and you cannot have more than one instance running at a time.
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
Are these domain joined computers? . Scott4122 wrote: ....On this particular machine, that URL is blocked by the AV and the firewall.... First, thought is tight firewall blocking rules. In addition...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
In a doctors office we did the following using DNS Redirector Opens a new window... - all staff can visit only a handful of websites they need to do their jobs, everything else comes up blocked...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
The workstations are part of a workgroup. Each office (there are 12 of them) is on a VPN network, with literally no inbound internet access. All users have their content filtered by machine role to...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
I will second the advice of Achristner - you can set up unattended remote access and enable "Ask user permission" feature, whatever it is called in different remote support programs.
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
I guess I am just not getting it. Users call, text, or email me with their problems. I fix what I can, and what I don't have time for goes to the software vendor's technical support staff. the SVT...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
>> From experience in the original post, I cannot put the trust in the user to allow or deny remote access, because the user tried to initiate the RDP with a fraudulent caller. If you provide a...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
eBLVD can also do Vendor support accounts. Used this before for my Software Vendors, works quite well. And has all sorts of tracking built in.
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Thanks, One of my vendors suggested eBLVD yesterday. The problem I have is that my remote offices have high speed internet access, but the decision was made long before I came on board that all...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
Have you looked at join.me? It works in reverse of gotoassist (www.fastsupport.com Opens a new window) in that the local user initiates the session, then gives the key code to the remote user. Your...
View ArticleRe: Does anyone have any ideas for a more strict remote desktop system?
In my case, the user was cold-called by a fraudulent person. In most of our calls for software support, we open a ticket with the software vendor's receptionist. It could be hours or possibly days...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
As you said, it's hard for your users to remember a security protocol but perhaps a better "protocol" is to require that the technician know something that only a legit IT technician would know. Like...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
The problem with key information only a legit technician would know is that if the on site user fails to ask the caller for this information, then it doesn't really stop a fraudulent caller from...
View ArticleDoes anyone have any ideas for a more strict remote desktop system?
If all access is controlled by a firewall couldn't you just block all incoming connections, yet add exceptions for yourself and the IP addresses/range of the SVT? (Obviously adding other exceptions for...
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